FAQs

  • It’s easy! All of our bookings are made online via our website or through the clean cloud app, just click BOOK NOW and choose your pick up day. Leave the rest to us!

  • Currently, all bookings are exclusively made online using our Clean Cloud booking system. Alternatively, you can download the Clean Cloud App on your phone for added convenience.

    If you need assistance with the booking process, please don't hesitate to give us a call though on 0432-000-867. We're more than happy to help and answer any questions you may have an help create the booking for you.

  • We only require 3 hours notice to be able to utilise our online booking system or Clean Cloud App. However if you require our service outside of normal hours please enquire to see if we can help.

  • Certainly! Our booking system enables you to easily arrange recurring bookings according to your preferences for added convenience.

BOOKING

  • We've streamlined our payment process through our booking system, Clean Cloud.

    Each order has a minimum charge of $80, covering up to 10kg of laundry.

    When you book with us, a deposit of minimum $80 is required upfront. Once your laundry arrives at our facility, it will be weighed, itemised, and a detailed final invoice will be generated through Clean Cloud. You'll receive this notice for payment before we deliver your freshly cleaned laundry back to you.

  • All laundry for wash dry fold service is calculated by weight whilst still dry, please see our price list for details.

PAYMENT

  • Hayley and the team at Waves Eco Laundry. We are a privately operated business that provides full laundry and ironing service in-house. Unlike a lot of the other laundry companies out there, we handle everything from start to finish. This ensures a personal and seamless high-end quality to all of our customers.

  • Upon booking, kindly provide notes to our team regarding the specific items that require treatment and the nature of the stain. This information will help us tailor our approach to ensure the best possible care for your garments. We will make every effort to tackle even the toughest blemishes, aiming to restore your clothes to their pristine condition wherever possible. It is essential to understand that complete stain removal cannot be guaranteed every time. Factors such as the nature of the stain, any previous treatment, and the age of the stain play a role in the outcome. One thing we can guarantee, we will do our best!

  • We will gladly hand wash and air dry delicate items for you, please choose this option when making your booking online, please see price list for details.

  • Yes. For the safe handling of delicate items, we suggest placing them in a separate bag. Kindly specify in the booking notes if any items require hand washing for personalised care.

  • Euca - Australian Made and Owned - Locally sourced products and Australian family owned for three generations.

    With no added perfumes and the use of Australian Eucalyptus oil to clean and deodorise naturally, Euca Laundry Liquid Detergent is perfect for allergy sufferers, sensitive skin and the environment.

    Palm oil free, Cruelty free, Vegan friendly, Paraben free, Sodium and Phosphate free, Low allergenic, Perfume free, Grey Water and septic safe, Eco friendly.

  • Yes we do!

    While we don't perform dry cleaning in-house, we now offer a convenient outsourcing service to ensure your garments are expertly cleaned and returned to you in top condition, saving you valuable time and effort.

CLEANING PROCESS

  • If you have items that require ironing in your order, you'll have the option to choose which items you would like ironing and whether you prefer them returned on a hanger or folded. Items returned on a wire hanger will be included as per your preference. We kindly request that you return these hangers to us with your next order, allowing us to continue our commitment to sustainability by reusing them.

  • If you prefer to use your own hangers, simply include them in your bag of ironing during pickup, and we'll gladly use them to hang your clothes. However, if you don't have enough or any hangers, we'll provide our wire hangers for your garments. We kindly request that you recycle these hangers with us after each service to help minimise waste.

IRONING

  • Thank you for considering us! At the moment, we're exclusively offering a pick-up and delivery service to ensure the utmost convenience for our customers. If you have any questions or need assistance with scheduling a pick-up, please don't hesitate to reach out to us.

  • That’s up to you! When you book online you can choose exactly which day you would like your laundry picked up. Then, your order will be collected between 8am-12pm on your chosen day!

  • You can leave your laundry ready for collection at a location convenient for you! Whether it's on your doorstep, in the porch, or even by the garage, just let us know your preferred spot in the order notes. We strive to make the process as effortless as possible for you, ensuring a smooth and hassle-free experience from start to finish.

  • No, it's not necessary! Many of our clients find it convenient to leave their laundry items for our drivers to collect so as not to disturb them. To facilitate a seamless pickup and delivery, please include any specific instructions on where you'd like your laundry or ironing placed (e.g. veranda, in the car port, etc.) in your order notes.

  • Don't fret. For your initial order, just place your laundry or ironing in any bag (which we'll return if reusable) For subsequent pickups, kindly reuse your Waves Eco Laundry bags for soiled or 'to be ironed' items, and remember to pack the wire hangers for us to reuse in your next order too!

    You can purchase as many bags as you like with your next order.

  • Your clothes are meticulously packed to ensure they're wardrobe-ready upon arrival. Whenever possible, items of the same category are neatly bundled together after folding. These folded items are then placed into our Waves Eco Laundry bags for your convenience. We aim to minimise waste, so we use as few bags as necessary for your order. Initially, a charge of $6 per bag applies. However, these bags are reusable, and we kindly ask that you return them with your next order so we can continue to minimise our environmental impact.

  • Our standard turnaround time is 3 business days. Delivery window will be between 12pm.- 4pm

    Need your laundry in a hurry? Opt for our Express Service, where speed meets quality. We'll ensure your clothes are cleaned and ready to wear with a 24hr turnaround. See pricing for details.

PICK UP AND DELIVERY

  • Our services are available to a wide range of clients, including:

    Owners of holiday rental properties or Airbnbs seeking convenient laundry solutions for their guests.

    Businesses in need of professional laundry services to maintain their operations.

    Individuals on holiday looking for hassle-free laundry assistance, including pickup from hotels.

    Those in aged care facilities who require reliable and personalised laundry care.

    Whatever your laundry needs may be, we're here to provide efficient and personalised solutions. Feel free to reach out to us for more information or to book our services.

    Please note, we a currently working towards being able to provide for NDIS clients seeking tailored laundry services.

  • While we appreciate your interest, we currently don't offer in-home laundry services. However, we do provide convenient pick-up and delivery options to ensure your laundry needs are met with ease.

  • We're located in Blairgowrie, however, please note that we don't operate a physical storefront for visits. Instead, we offer convenient pick-up and delivery services to ensure your laundry needs are met with ease and efficiency.

  • Waves Eco Laundry operates Monday to Friday 8am to 3pm.

    All orders will be picked up between the hours of 8am - 12pm.

    All regular orders will be returned +3 business days within a window of 12pm - 4pm.

    Express laundry shall be returned within 24 hours provided full payment has been made.

  • Zone 1 : Free

    Sorrento, Blairgowrie, Rye, Tootgarook, St Andrews, Capel Sound

    Zone 2: $40

    Portsea, Rosebud, McCrae, Fingal, Boneo, Main Ridge, Cape Schanck

    Zone 3: $70

    Safety Beach, Dromana, Flinders, Red Hill, Mount Martha

  • Please email us at hello@wavesecolaundry.com.au or if you prefer a chat please call on 0432 000 867!

OPERATIONAL DETAILS