TERMS AND CONDITIONS:
Waves Eco Laundry may modify the Terms periodically, and the latest version published on our website will apply to your order.
Upon submission of a booking through Waves Eco Laundry’s online ordering system, you will receive a written confirmation of its acceptance of your order and contact information.
You can cancel your order anytime up to 3 hours before Waves Eco Laundry collects your laundry.
Waves Eco Laundry may cancel your order if there is an intervening event outside its control, or you fail to make items available for collection, or it considers any item does not correspond with your order, is damaged, has no information about its content or cleaning instructions, or does not fall within items it accepts.
Waves Eco Laundry will use reasonable endeavours to pick-up and deliver items at the times specified in your order but does not warrant that it will do so.
An itemised invoice will be sent to you once items have been sorted. Waves Eco Laundry will deliver your laundry on your selected day only once you have paid the invoice. Waves Eco Laundry reserves the right to withhold your laundry until payment is received in full.
Current pricing is outlined on the website. Your items will be counted or weighed after collection. There is a minimum service fee of $65 per pickup.
Payment is accepted by Credit Card or Debit Card via the online payment link. A 1.49% merchant fee is added to all invoices.
If you fail to accept delivery of items at an agreed time, a one time redelivery fee of $12.50 will be charged to you.
If you fail to accept delivery of an item for more than 60 days after the invoice date, you will be deemed to have abandoned the item, and Waves Eco Laundry may dispose of it in its sole discretion.
Please advise upon booking where you would like your laundry left upon delivery. If no notes are received, Waves Eco Laundry will leave your laundry n the safest please available on your property and notify you upon delivery. Waves Eco Laundry will not be liable for any damage to or loss of the item after it is delivered.
If something goes wrong with your item while in Waves Eco Laundry’s care and it proves to be due to the fault of Waves Eco Laundry, it will refund your money for the laundry service of that item. However, Waves Eco Laundry accepts no responsibility for items that are damaged or lost in the normal course of the laundry process.
Waves Eco Laundry accepts no responsibility for any item that is lost or damaged in the laundry process due to your failure to remove paper, tissues, pins, jewellery, coins, keys, pens, among others, from the item.
Waves Eco Laundry uses a standard washing laundry process and machine drying process (unless otherwise requested). It will endeavour to separate the items into lights and darks but accepts no responsibility if there is any bleeding or colour transfer during the laundry process.
Waves Eco Laundry’s service is not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If an item requires special care, you must bring that to Waves Eco Laundry’s attention. If you do not do so, Waves Eco Laundry may wash the item according to its care label or normal laundry process if there is no care label.
You acknowledge and agree that any advice, recommendation, information, or assistance that may be provided by Waves Eco Laundry is provided in good faith and in reliance upon the accuracy and completeness of information provided by you.
Waves Eco Laundry does not warrant that it will be able to remove all types of stains and will only provide regular stain removal treatment if requested to do so.
By accepting payment of any sum after its due date, Waves Eco Laundry does not waive its right either to require payments as they fall due or to suspend or end the Terms.
If you do not pay us any sum on the due date for payment, interest at the rate of 15% per annum will be charged on that amount. You will be in default if you do not pay us when money is due for payment or fail to comply with any other obligation under these terms
You agree to pay on default all costs and expenses incurred by Waves Eco Laundry in exercising the Terms, and you indemnify Waves Eco Laundry against any losses resulting from your failure to pay.
When a dispute arises, you must notify Waves Eco Laundry of the dispute by giving written notice specifying the nature of the dispute, the outcome sought, and the action believed necessary under the circumstances that will assist in settling the dispute. Each party will then in good faith attempt to resolve the dispute by negotiation.
Waves Eco Laundry gives the consumer guarantees that are required under the Australian Consumer Law. However, all other terms, representations, warranties, guarantees, and conditions that might otherwise be granted or implied by law are expressly excluded to the maximum extent permitted by law, unless agreed by Waves Eco Laundry in writing. Waves Eco Laundry does not exclude, restrict, or modify any liability that cannot be excluded, restricted, or modified except to a limited extent, as between you and Waves Eco Laundry
We will use the personal information you provide to us to: provide the laundry services; process your payments; and inform you about similar products or services that we provide unless you indicate that you do not wish to receive such communications by clicking the “Unsubscribe‟ link at the bottom of any promotional email communication. We will not give your personal data to any third party other than any service providers engaged by us
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that are caused by an event outside our control.
The Terms constitute the entire agreement and understanding with Waves Eco Laundry and supersede and extinguish any previous agreements.
Waves Eco Laundry will not be deemed to have waived any right under the Terms unless it gives the waiver in writing.
Waves Eco Laundry may assign and transfer any of its rights or obligations under the Terms without your consent.